Shipping

Orders are shipped out within 1-2 business days, if all items are in stock. If there are any problems with your order, we will contact you immediately by email or telephone.

Note: Our goal is to simply break even on shipping. When our cart system gets the shipping rate wrong, we always adjust the shipping down and refund any extra shipping. Our cart system has a strange bug with the shipping rates, so if you have any questions about the rate, please contact us!

Shipping To USA Addresses:

Shipping is FREE for orders $75 and over.

Shipping is $5.55 for orders up to $75. We use USPS Priority Mail so you will get your order in 2 - 3 days!

1st Class Mail will be a choice if your total cart weight is 13 ounces or less, and the charge will vary according to your cart weight.

Orders of Patterns, Pattern booklets and Books ONLY can be shipped via USPS Media Mail. Media Mail rates are considerably cheaper, and are calculated by weight. This will be an option during your checkout process. Media Mail delivery takes 7 to 10 days.

Shipping to International Addresses:

Shipping is by USPS 1st Class International, cost determined by shipping weight, for orders up to 4 pounds. Packages over 4 pounds will be shipped by USPS Priority International.

For example: 2 skeins of Sea Silk by 1st Class International: post cost to Canada is under $4 and post cost to Germany is around $8.70. We charge the actual post cost with the following caps (after which we subsidize):

• Canada ~ no more than $10 for USPS 1st Class International
• Other Countries ~ no more than $20 for USPS 1st Class International.

USPS Priority International will also be a choice during the check-out process.

Returns

Special order items, clearance or sale items, One-time Special items, needles and patterns may not be returned.

Authorization is required before a returned item will be accepted.  Authorized returns may be made, for exchange, credit or refund within 30 days of purchase.

All items must be returned in original unused condition and packaging. The customer is responsible for all associated shipping costs.  This means that yarn that has been wound, knitted, become worn or smelly will NOT be accepted back or refunded if sent back.

The amount credited or refunded will have the actual shipping cost deducted if the item was originally shipped to you for free or for a reduced shipping fee.

Returns for a refund will be subject to a 5% restocking fee to cover credit card merchant fees charged to us.